Retail Insights

The consumer sector in 2020 and beyond

 – In this video, IRST senior partners Liz Hilton Segel and Sajal Kohli reflect on how the COVID-19 crisis is transforming the consumer and retail industries. A transcript of their remarks follows below.

Reimagining European restaurants for the next normal

August 5, 2020 – To win in the next normal, European restaurants will need to embrace innovation in their channel strategy, menu offerings, and...

Meet Generation Z: Shaping the future of shopping

August 4, 2020 – The newest consumer generations—Gen Z and millennials—are upturning retailers’ expectations. Here’s how—and...

Biodiversity: The next frontier in sustainable fashion

July 23, 2020 – It’s time for the apparel industry to radically reduce the industry’s contribution to biodiversity loss. Here are...

What got us here won’t get us there: A new model for the consumer goods industry

July 30, 2020 – COVID-19 is amplifying 12 trends that have been disrupting consumer goods for the last decade. Leaders will adopt a new model...

Survey: Consumer sentiment on sustainability in fashion

July 17, 2020 – Engagement in sustainability has deepened during the COVID-19 crisis, with European consumers wanting fashion players to act responsibly...

US small-business recovery after the COVID-19 crisis

July 7, 2020 – Improving operations and adapting business models can help small businesses in many industries recover. Finding the cash to do...

An early view of post-COVID-19 discretionary spending in Asia

June 24, 2020 – A survey of consumers in China, India, and Indonesia shows how the COVID-19 outbreak has affected their plans for discretionary...

Moving past friend or foe: How to win with digital marketplaces

June 18, 2020 – To remain competitive, brands should meet consumers where and how they shop and develop sustainable marketplace strategies as...

FEATURED PUBLICATIONS

Future of retail operations: Winning in a digital era

January 14, 2020 – This compendium explores the breadth of change and risk throughout the modern retail industry.

Perspectives on retail and consumer goods, Number 7

January 26, 2019 – The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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MORE INSIGHTS

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

June 10, 2020 – New research indicates an extended and variable return for one of the hardest-hit industries

What matters now in the consumer sector

August 5, 2020 – Sajal Kohli, who leads IRST’s work in the consumer sector globally, discusses the actions that retailers and consumer-goods...

Connectivity with the consumer: The Honest Company’s formula for growth

August 4, 2020 – In his third year as the CEO of Honest, consumer-goods veteran Nick Vlahos has big plans for the fast-growing maker of baby and...

Meet Generation Z: Shaping the future of shopping

August 4, 2020 – The newest consumer generations—Gen Z and millennials—are upturning retailers’ expectations. Here’s how—and...

How COVID-19 is changing consumer behavior—now and forever

July 30, 2020 – Consumers are shifting behaviors across eight areas of life.

What got us here won’t get us there: A new model for the consumer goods industry

July 30, 2020 – COVID-19 is amplifying 12 trends that have been disrupting consumer goods for the last decade. Leaders will adopt a new model...

Understanding and shaping consumer behavior in the next normal

July 24, 2020 – Consumer beliefs and behaviors are changing fast. To keep up with—and perhaps even influence—those changes, companies...

The Next Normal – The future of business: Reimagining 2020 and beyond

July 17, 2020 – In this special edition of The Next Normal, IRST senior partners envision how the COVID-19 crisis will transform...

How CPG companies can sustain profitable growth in the next normal

July 17, 2020 – After safeguarding their employees and businesses from COVID-19, consumer companies must develop new strategies to find micropockets...

The next normal in retail: Charting a path forward

July 17, 2020 – To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital...

US food supply chain: Disruptions and implications from COVID-19

July 2, 2020 – Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do...

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